Effective date: September 14, 2026
You can request deletion of your Legacii information, including information received through our WhatsApp integration. You do not need a paid subscription or an automated privacy dashboard to make a request.
Send a request
Email privacy@legacii.ai with a subject such as “Legacii data deletion request.” Tell us:
- The name and WhatsApp number, including country code, associated with the account or archive.
- Whether you want to delete your account information, specific content, or the Narrator's entire archive.
- How to contact you, and whether you are the person concerned or an authorized representative.
Do not send passwords, verification codes, full payment-card details, or identity-document copies in your initial email. You may also write to our business mailing address below. We can help clarify a request that is not expressed in these exact words.
Verification and authority
We may ask you to confirm through the associated account, verified phone number, or another proportionate method. We request additional evidence only when needed to protect the people whose information is involved.
A Purchaser may delete their own account details or cancel payments, but payment alone does not authorize deletion of another adult's life-story archive. A Keeper or legal representative may need to show the authority relevant to the request. Requests involving another contributor's material, incapacity, death, or competing claims are reviewed for applicable rights; we explain any limitation rather than silently deleting another person's information.
What we delete
An authorized full-archive deletion covers the applicable Story Content and derived material in Legacii's active systems, such as original messages and stored media, transcripts, translations, summaries, storybook material, search records, and associated sharing access. We request deletion from contracted providers as appropriate. We do not retain the archive for model training.
A request to delete only your Purchaser account is not treated as deletion of a separately controlled Narrator archive. Likewise, deleting one contribution does not necessarily require deleting an entire family's independent material. We confirm the scope when necessary.
Timing and completion
We aim to acknowledge a privacy request within five business days and to complete a verified access, export, correction, or deletion request within 30 calendar days of receiving it. These are service targets, not a reason to delay a request. Applicable legal deadlines control; we will not treat identity verification as automatically restarting a statutory deadline. If more time is lawfully available and necessary, we will explain the reason and timing.
Deletion is reviewed and carried out by our team; it is not an instant automated operation. Once authorized, we remove the relevant data from active systems and request deletion from service providers where appropriate. Residual copies may remain temporarily in restricted backups until those backups expire through their normal rotation. They are not available as an ordinary family archive. If a backup must be restored, we reapply recorded deletion requests before making the affected data available through the Service. We will explain any remaining retention when responding to the request.
We record the request, the verification, what was done, and the response. We confirm active-system deletion separately from any backup or legally required retention that remains. We do not report that every copy has been erased when that has not yet been verified.
What may remain
We may retain limited transaction, tax, consent, security, suppression, request-handling, or dispute records where reasonably necessary or required by law. Those exceptions do not authorize retention of a full story archive without a valid need. We will explain material exceptions and their purpose.
WhatsApp, payment providers acting independently, and other participants may retain information under their own practices and legal obligations. Legacii cannot erase a message or exported copy stored independently on someone else's device. Contact the relevant service for its separate account-deletion options.
Export before deletion
You may request an export before deletion through the same email address. We arrange available original media and stored text in commonly usable formats, subject to authority and other people's rights. Tell us whether you want the export first; do not assume deleted content can be recovered.
Billing and messages
Stopping Maya's messages, canceling payments, and deleting data are different actions. You can request more than one. If full deletion of an affected Narrator archive ends that plan's usable service, we stop its future charges and notify the payer only of the billing outcome. Refunds follow Cancellation & Refunds.
Deleting a WhatsApp conversation or blocking Maya does not itself submit a Legacii deletion request. Deletion of Legacii data does not delete your WhatsApp account.
Contact
Manas Macchina, Inc. d/b/a Legacii
2261 Market Street, STE 67623
San Francisco, CA 94114, United States
Support: support@legacii.ai
Privacy and grievances: privacy@legacii.ai