Cancellation & Refunds

Effective date: September 14, 2026

Plans and billing

Discounts and applicable taxes are displayed before payment. All charges are in U.S. dollars; your bank may impose separate conversion or international-transaction charges. Your paid start date and any recurring billing date are disclosed before purchase and recorded in your confirmation. A gift invitation or a later first conversation does not independently alter the dates agreed at checkout.

30-day money-back guarantee

The initial annual Capture purchase and the first monthly Capture purchase have a 30-day money-back guarantee, starting on the original purchase date. Request a refund within 30 calendar days by emailing support@legacii.ai. Include the purchase-associated phone number, email, or order reference so we can locate the payment.

We will refund the eligible initial purchase, including refundable taxes collected with it, to the original payment method. A discount is refunded at the amount actually paid. If an additional monthly charge occurs inside that initial 30-day window before you make a timely guarantee request, we will include that charge for the same plan and stop subsequent renewals. We do not require you to complete stories or explain why the Service is not right for you.

The guarantee does not restart with each renewal, upgrade, or reactivation. Monthly renewal charges outside the initial guarantee period are generally nonrefundable, except for errors, charges after an effective cancellation, failures that require a refund under law, or a more favorable offer made to you. Nothing here limits a mandatory withdrawal, refund, or consumer-guarantee right.

A refund ends the refunded paid service and stops that subscription's future renewals. It does not automatically delete the Narrator's stories.

Cancel a monthly subscription

Email support@legacii.ai to cancel. You do not need to wait for an account-management feature or regain account access to submit a request. Where your account provides purchase-management controls, you can also sign in using the phone number associated with the purchase, open Settings, and stop renewal there. We will confirm your cancellation.

Email cancellation remains available when you cannot access the account. No phone call, exit interview, or explanation is required. Send the account or purchase detail needed to identify the subscription; we will not make you repeat information already available to us. A valid cancellation request is effective when received, not when a support agent later opens it. Any renewal charged after that effective request will be corrected.

Cancel before the next disclosed billing date to avoid the next renewal. Unless a refund or account deletion ends access earlier, paid features remain available for the paid period. Annual Capture does not renew, so no cancellation is needed to prevent a second annual charge.

Messaging, billing, and privacy are different choices

Asking Maya to stop messages does not by itself cancel the Purchaser's subscription. Canceling a subscription does not delete an archive. Deleting your WhatsApp chat does not delete Legacii's separate archive. Requests that clearly ask to cancel billing or delete information will be routed accordingly even when they do not use an exact command.

The Purchaser controls their payment authorization. The Narrator controls participation and can request deletion of their archive. If a verified deletion request makes a paid Narrator plan unusable, we will stop future charges for that affected plan and notify the Purchaser of the billing outcome without exposing the private request or story details. Refund eligibility is assessed under this Policy and applicable law.

What happens to saved stories

Canceling, receiving a refund, or reaching the end of a paid Capture plan does not by itself delete an archive. Under our current launch policy, existing stories remain available on a read-only basis to the Narrator and the people the Narrator has authorized, without a new storage charge. Paid story-capture and other paid features end when the applicable paid service ends. Permission to view the archive is separate from permission to manage billing.

This is not a promise of permanent free hosting or lifetime access. An archive with no activity by the Narrator or an authorized circle member for 24 consecutive months may be reviewed for deletion. Before deleting an archive for inactivity, we will provide at least 60 days' notice using the contact information we hold. During that period, the Narrator or an authorized archive manager can request continued retention or an export. An archive visit or a confirmed request to keep it counts as activity.

If we change this complimentary-access policy or plan an orderly discontinuation of archive hosting, we will give at least 60 days' advance notice and an opportunity to export existing content. We will not automatically enroll you in a paid storage plan. These notice periods do not prevent earlier action required by law, a valid deletion request, or an urgent security or abuse issue. Keep your contact details current and retain independent copies of irreplaceable material.

Future Keepsake and price changes

Keepsake is planned, not a current purchase obligation. If offered, it will require a separate decision and a clearly disclosed price, service scope, renewal schedule, and cancellation method. Neither the end of Capture nor continued complimentary archive access authorizes a Keepsake charge.

We send required subscription acknowledgments, reminders, and notices. Changes to a recurring fee are disclosed before taking effect, with a method to cancel; the current paid period is not retroactively repriced. No renewal or price change overrides rights that apply by law.

Refund processing and contact

We aim to review refund requests within five business days and initiate approved refunds promptly. Your bank or payment provider determines when a submitted refund appears. Contact us if a request is not acknowledged or you need help locating a charge.

Manas Macchina, Inc. d/b/a Legacii
2261 Market Street, STE 67623
San Francisco, CA 94114, United States
Support: support@legacii.ai
Privacy and grievances: privacy@legacii.ai