Effective date: September 14, 2026
Legacii aims to make family storytelling usable for people with different abilities, levels of technical experience, and preferred languages. We recognize that accessibility is an ongoing responsibility and do not claim that every part of the Service conforms to a particular standard without testing.
Ask for assistance
Email support@legacii.ai if you have difficulty using the website, accessing your archive, managing a purchase, or understanding an onboarding step. Describe the page or action, the difficulty, and the way you would prefer to receive assistance. You do not need to disclose a diagnosis.
We will review the issue and work with you on a practical alternative where available. You can request billing assistance, privacy information, or deletion without completing an inaccessible online form. Privacy requests may also be sent to privacy@legacii.ai.
Third-party experiences
Parts of the experience use WhatsApp or a payment provider. Their interfaces may have separate accessibility controls or limitations. Let us know when one prevents you from using Legacii so we can consider another supported route. Availability of an alternative depends on the feature and should not be understood as a promise of a currently unavailable call or recording service.
Feedback
We use reported barriers to inform improvements. Include your browser, device, or assistive technology when helpful, but do not send passwords, verification codes, or private family content in a routine accessibility report.